Delegate FAQs

Event Details

What is Pharmacy Connect?
Pharmacy Connect is an annual conference hosted by The Pharmacy Guild of Australia, New South Wales Branch. The event offers a two-and-a-half day education program, trade exhibition, Welcome Reception and a Cocktail Party.

When and where is the conference and trade exhibition being held?
The conference and trade exhibition will be held at the Hilton Sydney, 488 George Street, Sydney.

Conference sessions are held on Thursday 1 – Saturday 3 September. Please visit the Program page for session information and times.

The trade exhibition is open from 10.45am – 4.00pm on Friday 2 September and 10.00am – 1.30pm on Saturday 3 September.

How many trade exhibition stands will be on display?
There will be over 50 trade stands showcasing the latest industry products and services.

Can you tell me if a specific company is exhibiting?
Please visit the Trade Exhibition page, which is regularly updated as new trade exhibition bookings are received.

Who can attend?
Admission to the conference is restricted to professional persons working or studying within the pharmacy industry.

Can I bring guests to the social events?
Yes, extra tickets to both the Welcome Reception and the Cocktail Party can be purchased online with your registration. Additional Welcome Reception tickets can be purchased for $85 each and additional Cocktail Party tickets for $165 each.

Am I eligible to claim the Rural Continuing Professional Development (CPE) Allowance?

The CPE Allowance provides financial support to assist pharmacists from rural and remote areas to access CPD and Professional Development activities. Click here for more information and find out if you are eligible. The Rural Intern Training Allowance (RITA) provides financial support to assist intern pharmacists from rural and remote areas to attend compulsory intern training program activities. Click here for more information and find out if you are eligible.

Will I be eligible to receive Continuing Professional Development points (CPD)?

The Pharmacy Guild of Australia will be seeking accreditation for conference sessions.  Further details will be available closer to the event.

Are there any COVID Safe restrictions which apply to the conference?

If any of the following apply to you, please do not attend Pharmacy Connect:

  • You are required to self-isolate under laws aimed at reducing the spread of COVID-19
  • You have been diagnosed as having COVID-19
  • You are experiencing symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell and are yet to undergo a RAT or PCR test

If any of the above apply to you, please contact the Event Manager on 07 3144 3606 or 0402 427 691 to discuss your situation.

Please refer to our terms and conditions for information on our cancellation policy and refunds.

To help protect your fellow delegates, please ensure that you:

  • Stay home if you are sick
  • Get tested if you have any COVID-19 symptoms
  • Stay 1.5 metres away from other people (two big steps)
  • Wash your hands often using soap and water or hand sanitiser.
  • Sneeze or cough into your arm or a tissue. Put the tissue in the bin.
  • Wear a face mask when you are not able to keep 1.5 metres away from other people or whenever mandatory face masks are required.


What is the cut-off date for registrations?
Online registrations will be open up to and during the event.

Can I register onsite?
Pre-registration is highly encouraged. Online registration will remain open during the event, meaning you can register on your mobile phone or any other device before arriving onsite.

What should I do if I don’t receive any confirmation or receipt?
A confirmation of registration and tax invoice will be issued to your email address on submission of registration. If you do not receive a confirmation email, please check your ‘junk’ or ‘spam’ folders or check that the email address you provided when registering is correct. If a confirmation has not been received please contact the Events Division of The Pharmacy Guild of Australia, Queensland Branch on 07 3831 3788 or email

Can you check my registration?
Yes. You can contact the Events Division of The Pharmacy Guild of Australia, Queensland Branch on 07 3831 3788 or email to check if your registration has been submitted successfully.

Are conference related costs tax deductible?
This depends on individual circumstances. Please contact your tax professional to discuss this.

I need to cancel. Is there a cancellation/refund policy?
Please refer to the Cancellations and Refunds schedule in the Terms & Conditions for cancellation dates and fees. All cancellations must be made in writing to Refunds will be paid within 30 days of the cancellation date. If you would like to transfer your registration to another delegate you may do so at the discretion of The Pharmacy Guild of Australia if the substituted delegate is from the same organisation as you and you have notified The Pharmacy Guild of Australia of the proposed substitution by email prior to 5pm on Wednesday 31 August 2022.

Will you be sending my name badge and function tickets to me before the conference?
No, your name badge and function tickets will be available for collection from the Registration Desk onsite on arrival at the conference.

Accommodation & Travel

Are there special accommodation rates?
Yes. Special rates have been negotiated with the Hilton Hotel Sydney for delegates and exhibitors. Bookings must be made through the event organisers to receive these special rates. Please visit our Accommodation & Travel page for more information.

Is there parking at the conference?

Secure Parking is located at 255 Pitt Street, Sydney. For pricing visit

Is the conference venue accessible via public transport?

Hilton Sydney is conveniently located within walking distance to Town Hall Train Station, which is directly linked to Sydney Domestic Airport terminal.

Buses which service the city’s northern, southern, eastern and western suburbs are accessible from nearby bus stops. For information on Sydney bus routes visit Sydney CBD also has extensive cycle ways making transportation in and around the city easy.


Are childminding facilities available?
Babysitting services can be arranged with the hotel concierge.

Is wireless internet available at Hilton Sydney?
Yes, there is free wi-fi available in public areas throughout the hotel.

What is the dress code for the conference?
Conference sessions – smart casual or business
Welcome Reception – smart casual or business
Gala Dinner – cocktail

Who is hosting the event?
The event is being hosted by The Pharmacy Guild of Australia, New South Wales Branch.

Who is the event organiser?
The organiser of the event is The Pharmacy Guild of Australia, Queensland Branch. Please contact the organiser by emailing or by calling 07 3831 3788.