Best practice in managing complaints, official enquiries & demands

The regulatory bodies overseeing the pharmacy profession are taking a greater interest in the responsibilities of proprietors. Often it is the proprietor who receives the initial notification of a regulatory investigation, even though they may have had no prior knowledge of the incident or complaint.

Patient well-being is top priority when handling an incident. This session will explore how to handle incidents to minimise impact for patients, owners and employee pharmacists.

Speaker: Curtis Ruhnau, Director for New South Wales, PDL

When: 8.30am – 9.15am, Saturday 8 September